Getting help from Customer Care

Usually we say that, now things are moving really fast due to usage of technology. Things like banking, telecommunication process has improved a lot in true sense. But even few people who i guess don't want to change their attitude or they are very reluctant to the usage of new technology, impacting this fast pace change in the service are.

I was trying to retrieve the online banking userid/password from the Standard Chartered bank since last four months, But i could not get the success. There might be several reason behind that, but what i found during this whole followup process was, people who were responsible for these activities were not having enough experience in the area they were providing services. They were just following the instruction from their superior blindly without raising concern.

Anyway one fine day i finally able to catch a guy who was really having knowledge about the system. He helped me on that and finally i was able to get the idea for resolving the issue. But i think we really need to change our way of working at least for service sector. As i believe service is the area where customer directly interact with the person, and set his mind about the company based on his/her response.

So i can only hope that might be after few years, we would be able to improve in this area also.